​​Frequently Asked Questions

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What should I wear?

Please wear comfortable activewear that allows you to move freely and enables your instructor to observe your movement patterns

during class. Grip socks are recommended for safety and hygiene, but don't worry if you don't have any yet. Grip socks are available for purchase at the studio.

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I have an injury. Can I still do Pilates?

In many cases, yes. 

Pilates can be an excellent form of exercise and rehabilitation for a wide range of injuries and physical conditions. Before starting, we recommend obtaining approval from your healthcare professional if you are currently receiving treatment or recovering from an injury. During your Initial Introduction, your Pilates Specialist will discuss your injury history and help determine the most appropriate program for you.

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I've never done Pilates before. Where do I start?

No problem at all.

Every new client begins with a One-on-One Initial Introduction with a Pilates Specialist.

During this session, we will discuss your health history, previous injuries, fitness level and personal goals. We will also assess your movement patterns and introduce you to the Pilates principles that form the foundation of your practice.

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You will learn:

• How to breathe effectively during exercise

• How to engage the correct muscles

• How to use the Reformer safely and confidently

• Key Pilates principles to support your progress

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Following your Initial Introduction, you may continue with private sessions or join our Foundation Group Reformer classes.

We recommend attending approximately six Foundation classes to build confidence and establish strong Pilates fundamentals.

 

How often should I do Pilates to see results?

For best results, we recommend attending at least two sessions per week.

Consistency is the key to improving strength, mobility, posture and overall wellbeing.

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As Joseph Pilates famously said:

"In 10 sessions you'll feel the difference. In 20 sessions you'll see the difference. In 30 sessions you'll have a whole new body."

 

Can I do Pilates while pregnant?

Absolutely.

Pilates offers many benefits during pregnancy and throughout the postpartum period, helping to support strength, mobility,

posture and body awareness. We offer Pregnancy Friendly (PF) Group Reformer classes where exercises are modified to safely support pregnant clients.

Before attending classes, all pregnant clients are required to complete a One-on-One Initial Introduction with a Pilates Specialist.

 

We also regularly run Prenatal and Postnatal Courses, providing a supportive environment to stay active, learn about your changing body and connect with other mums. Please ensure you have approval from your Lead Maternity Carer (LMC) before commencing exercise.

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Do class packages have an expiry date?

Yes.

To encourage consistency and help clients achieve the best possible results, all packages include an expiry period.

Group Reformer Packages:

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• 10 Class Pack – valid for 4 months (16 weeks)

• 20 Class Pack – valid for 8 months (34 weeks)

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Expiry periods may vary for private and semi-private packages. Full details are listed on each package at the time of purchase.

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Can I suspend or freeze my package?

Yes, in certain circumstances.

We are happy to pause memberships or class packages if:

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• You become pregnant and need to take a break

• You have an injury or undergo surgery

• You are travelling overseas for more than four weeks

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Please contact us before your leave period, so we can arrange the suspension for you.

Supporting documentation may be required for injury or medical-related suspensions.

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Can I cancel or reschedule my classes?

Yes. 

You can cancel, reschedule or rebook your classes through the Balance Pilates website or the Fit by Wix App.

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Please note our cancellation policy:

• Group Classes – minimum 12 hours' notice

• Private and Semi-Private Sessions – minimum 24 hours' notice

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Cancellations made outside these timeframes will retain the session on your package.

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If you are feeling unwell, we encourage you to cancel as soon as possible to avoid losing your session.

To ensure fairness to all clients, please respect these cancellation timeframes and avoid contacting instructors directly on the

day requesting exceptions.

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Where can I park?

There is plenty of free street parking available around Balance Pilates.

You will usually find parking directly outside the studio on Hackthorne Road, or nearby on both Hackthorne Road and

Dyers Pass Road.

Outside of school hours, clients are welcome to use the Cashmere Primary School car park next door.

Please note that the school car park is not available during school hours.

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As Cashmere Primary School is located beside the studio, we recommend allowing a little extra travel time around school

drop-off and pick-up periods, when traffic and parking can be busier.

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How is the equipment cleaned?

We take pride in maintaining a clean, safe and welcoming studio environment.

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At the end of each Reformer class, we ask clients to assist by wiping down their machine using the spray bottles provided.

This includes the straps, carriage, shoulder rests, headrest and footbar.

Our cleaning solution contains water and a small amount of tea tree oil, a natural antiseptic that helps keep equipment fresh

and hygienic.

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In addition, straps are cleaned regularly and all equipment is routinely serviced and maintained to ensure it remains in excellent working order.

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